Outlit forClaude

Customer context for every Claude conversation.

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Today's churn triage

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Today's churn triage

Run today's churn triage.

Triggered daily · usage drop, missed QBR, or champion silence

Monday triage. 2 accounts to act on this week.

High risk: Canopy Analytics. DAU dropped from 41 to 14 over 4 weeks. Two P1 tickets in March about export failures. Customer wrote "we're looking at alternatives" on the second. No QBR scheduled.

Medium risk: Trellis Health. Champion Laura silent 19 days. New user Derek opened 3 SSO tickets in the past two weeks. Possible internal ownership change.

NEXTRe-engage Canopy this week with the export-failure follow-up. Map who owns the SSO conversation at Trellis before next Monday.

SAVEDoutlit/churn/2026-04-28-triage.md

Write a message...Sonnet 4.6

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2026-04-28-triage.md

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