Tickets stall when support only sees the ticket.
The plan, owner, MRR, recent bugs, and previous fixes live outside the queue. Agents lose minutes reassembling context while customers wait. Outlit attaches the resolved account record and similar resolutions to every ticket.
25%faster first response across the queue
40%less time triaging incoming volume
3×faster to surface a past resolution
Turn every ticket into an informed response.
Outlit agents read help desk, CRM, billing, product, and resolved-ticket history from one customer record.
Triage every new ticket
Pylon + HubSpot + Stripe
Detect outages from ticket spikes
Pylon + PostHog + Slack
Route VIP tickets immediately
Pylon + Stripe + Slack
Surface similar resolved tickets
Pylon + Gmail
Attach customer context to the support queue.
Plug in your help desk, CRM, billing, product analytics, and Slack. Outlit gives support customer context on every conversation.
Pylon
Tickets, threads, status
HubSpot
Account, plan, owner
Stripe
MRR, tier, billing health
PostHog
Activity, last login
Slack
On-call pings and threads
Gmail
Inbound and follow-up
HubSpot
AttioStripePylonPostHogSlackGmail
Granola
Fireflies
Calendar
SupabaseHubSpotAttioStripePylonPostHogSlackGmailGranolaFirefliesCalendarSupabaseResolve tickets with the whole customer attached.
Book a walkthrough on last week's tickets.