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Ticket triage · NEW-1247
Claude
Triage NEW-1247 from Vista. Customer snapshot, history, draft reply.
OutlitCustomer. Vista · $12,500 MRR · Pro · since Aug 2024. Activity +14% over 7 days, 99.6% uptime ask.
Last 3 threads. Pricing renegotiation (Apr 21), SSO setup (Apr 18), dashboard share-link bug (Apr 12).
→"Hi team, we tracked this to the new redirect handler shipped Apr 26. Patch is rolling now, ETA 15 min. Same root cause as NEW-1244 (Cobalt). Will confirm once it lands."
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