Churn is easiest to fix before it looks like churn.
Usage drops, unresolved tickets, champion silence, and pricing tension show up in different tools. By the QBR, the risk is already stale. Outlit resolves those signals into one record and turns them into alerts, QBR briefs, and expansion plays.
Turn retention signal into timely CS action.
Outlit agents read product usage, support history, CRM ownership, and conversations from one resolved account record. Click any workflow to see it run.
OutlitHigh risk: Canopy Analytics. DAU dropped from 41 to 14 over 4 weeks. Two P1 tickets in March about export failures. Customer wrote "we're looking at alternatives" on the second. No QBR scheduled.
Medium risk: Trellis Health. Champion Laura silent 19 days. New user Derek opened 3 SSO tickets in the past two weeks. Possible internal ownership change.
See retention risk before the renewal scramble.
Plug in your product analytics, support, CRM, and conversations. Outlit gives CS the customer story without rebuilding it every quarter.
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