Outlit Changelog - October 2026

Attention - One queue for every customer that needs a person, covering churn risks, renewals, and follow-ups, each with an owner, a priority, and the evidence behind it. Resolved work moves to a filterable archive.
Churn Monitoring - Outlit watches every customer for churn risk and opens a case showing at-risk MRR, what changed, and the recommended next step. Cases draw on usage, billing, support, conversations, and contact departures, and are checked across sources before reaching your team.
Renewals - Outlit tracks every upcoming renewal from your CRM and keeps a renewal brief current with usage, billing, support, stakeholders, and prior deals. Plans are rechecked when a new call comes in, and next steps go to the renewal owner.
Approaches - Every Attention item comes with an action plan of steps, owners, and target dates. Outlit shows proposed actions before you approve them, drafts customer emails for review, and keeps a receipt of what was sent.
Ask Outlit - An assistant on every page that knows what you are looking at. Ask about any customer, renewal, or Attention item, or have it make updates that wait for your approval in the sidebar or in Slack. Press ⌘K to search customers and Attention or ask a question.
Contact Monitoring - Contacts are enriched with title and department and assigned roles such as champion and decision maker. Outlit flags job changes and departures so you know when a key contact leaves.

Customer Overview - Customer pages open with Attention, then health cards for renewal, support, credits, and product activity, followed by activity, relationships, features, and calls. Cards can be rearranged.
Customer List - Company logos, revenue sorting, upcoming-renewal filters, and owners mapped from your CRM, with sorting and filters remembered between visits.
More Sources - Connect Autumn for credits and feature usage and Ergo for calls. Pylon brings full support threads, Slack imports up to a year of history including Slack Connect DMs, and CRMs bring renewal dates, outcomes, and documents.
Feature Usage - See which features each customer uses over time and choose the event that marks an account as activated.
Evidence You Can Check - Cases and renewal briefs show their sources in a side rail, so every recommendation traces back to what happened.

Simpler Tracking - Send identity and product events and Outlit works out activation and engagement, with billing status read from your billing integration.
Customer Work from Your Tools - The CLI, MCP server, and tools package now cover Attention items, relationships, contacts, features, and credits, documented in a published OpenAPI spec.