Detects the change in behavior
Outlit continuously watches usage, stakeholder engagement, support, billing, and conversations for changes that precede churn.
Usage · 30 daysAt risk
Logins down 40%7d
Champion silent12d
Renews in21d
Catch churn risk early
Outlit watches every account for the early signs of churn, so risk surfaces weeks before renewal instead of in the postmortem.
“The account looked green. Then we asked them to be a reference and they said no. That’s when I knew we’d missed something.”
A green score can hide a relationship that’s changing
Outlit connects usage, support, and customer conversations so CS can see why an account is drifting before it becomes churn.
How Outlit turns early risk into recovery
Catch coordinated change, explain why it matters, and move recovery forward while the relationship can still be repaired.
Logins down 40%7dChampion silent12dRenews in21dExplains why the account is at risk
Outlit connects the signals into one account-level risk view, showing the evidence, timing, and renewal context behind the conclusion.
Risk score
RiskHigh
Signals matched3
Renews in21d
Risk flagged
Starts recovery while there is time
The owner receives the risk, the evidence, and a prepared follow-up while there is still time to remove the blocker and rebuild momentum.
To: maya@gusto.comDraft readyChecking in
Noticed logins dropped off lately, want to make sure the team isn't blocked. Free for 15 min this week?
Fits the systems your team already uses
Connect the sources that hold the customer story. Outlit keeps the evidence and its provenance together.
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