Act before a customer leaves

Outlit monitors customer signals for early changes, so you can act before renewal is in danger.

“The account looked green. Then we asked them to be a reference and they said no. That’s when I knew we’d missed something.”
VP of Customer Success · 9-person team

A customer can look healthy while drifting away

Outlit connects usage, support, and conversations so your team can see why a customer is drifting.

How Outlit helps your team act early

Spot the change, explain what it means, and prepare the follow-up while there is still time.

Spot the change

Outlit monitors usage, replies, support, billing, and conversations for early signs that a customer may leave.

Usage · 30 daysNeeds attention

Logins down 40%7d

Main contact silent12d

Renews in21d

Explain what it means

Outlit puts the changes, timing, and renewal details in one view so the team knows why the customer may leave.

Why they may leave

ConcernHigh

Changes found3

Renews in21d

Needs attention

Prepare the follow-up

The right teammate gets the reasons, supporting details, and a prepared follow-up while there is still time to act.

To: maya@gusto.comDraft ready

Checking in

Noticed logins dropped off lately, want to make sure the team isn't blocked. Free for 15 min this week?

Works with the tools you already use

Connect the tools that hold customer activity. Outlit keeps every fact linked to its source.

Explore integrations

HubSpot

Attio

Stripe

Pylon

PostHog

Slack

Gmail

Granola

Fireflies

Calendar

Supabase