# Outlit

Outlit continuously monitors long-tail customers, finds issues and growth opportunities, creates action plans with every next step, and completes approved customer work within the team's controls. It helps customer success and GTM teams protect and grow long-tail revenue.

## Use Outlit When

- A customer success or GTM team needs proactive signals across every account instead of waiting for a dashboard review or customer escalation.
- A team needs resolved, evidence-backed customer context before acting on onboarding, retention, renewal, or expansion work.
- A developer needs the Outlit customer context API, CLI, MCP server, or skills to supply customer context to their own agents.

## Product

- [Home](https://www.outlit.ai/): Product overview and positioning
- [About](https://www.outlit.ai/about): Company, product principles, and trust context
- [Enterprise customer monitoring and action](https://www.outlit.ai/enterprise): SSO, permissions, approvals, provenance, and audit controls
- [Connections](https://www.outlit.ai/integrations): Customer data sources available for continuous monitoring
- [Blog](https://www.outlit.ai/blog): Customer success and customer context articles
- [Changelog](https://www.outlit.ai/changelog): Product updates

## Customer Success Use Cases

- [Keep onboarding on track](https://www.outlit.ai/use-cases/onboarding): Detect stalled activation, unactivated seats, and silent admins before onboarding slips
- [Catch churn risk early](https://www.outlit.ai/use-cases/churn-monitoring): Connect changes across usage, support, CRM, billing, and conversations before renewal risk compounds
- [Expansion signals](https://www.outlit.ai/use-cases/expansion): Find and route accounts that are ready to grow
- [Automate renewals](https://www.outlit.ai/use-cases/renewal-prep): Keep renewal evidence, risks, stakeholders, and next actions current
- [Focus every CSM on revenue](https://www.outlit.ai/use-cases/csm-focus): Rank long-tail accounts and next actions by revenue impact

## Documentation and Developer Resources

- [Outlit docs](https://docs.outlit.ai): Canonical product, SDK, CLI, API, MCP, and customer context documentation
- [Docs index](https://docs.outlit.ai/llms.txt): Discover further product and developer guides
- [Product getting started](https://docs.outlit.ai/getting-started/overview): Guided setup for CS and GTM teams, from connections to a first result in Attention
- [Outlit SDK quickstart](https://docs.outlit.ai/tracking/quickstart): Add product and website activity tracking
- [Customer context API](https://docs.outlit.ai/api-reference/tools): Call public customer context tools from an agent or application
- [OpenAPI](https://docs.outlit.ai/openapi.json): Canonical API contract and server declaration
- [CLI](https://docs.outlit.ai/cli/overview): Access customer context from the terminal
- [MCP](https://docs.outlit.ai/ai-integrations/mcp): Connect an MCP client to Outlit
- [Agent skills](https://docs.outlit.ai/ai-integrations/skills): Install the official Outlit skills
- [SDK repository](https://github.com/OutlitAI/outlit-sdk): SDK, CLI, and tool-contract source
- [First-party skill index](https://www.outlit.ai/.well-known/skills/index.json): Domain-owned skill discovery

## Customer Context Reading

- [What Is Customer Context Infrastructure?](https://www.outlit.ai/blog/what-is-customer-context-infrastructure): Why agents need resolved customer state
- [Customer Identity Resolution](https://www.outlit.ai/blog/identity-resolution-as-infrastructure): How records and evidence resolve to one customer
- [Your Agent Has Tools. It Still Doesn't Know the Customer.](https://www.outlit.ai/blog/tool-access-is-not-customer-context): Why tool access alone is not customer context

## Agent Resources

- [llms.txt](https://www.outlit.ai/llms.txt): Concise resource map
- [Full context](https://www.outlit.ai/llms-full.txt): Product and developer context
- [API catalog](https://www.outlit.ai/.well-known/api-catalog): API and MCP discovery links
- [AI catalog](https://www.outlit.ai/.well-known/ai-catalog.json): Machine-readable Outlit resource catalog
- [Auth guide](https://www.outlit.ai/auth.md): API, CLI, and MCP authentication